From: Kathy Hall
To: Pat Godding
Subject: Camper Trailer
Dear Wikus and all staff at Natal Caravans,
I am deeply grateful for the friendly manner and effort with which you have handled the sale of my Camper Trailer and wish to Thank you so much for this . It was truly a pleasure to work with your company and I will not hesitate to recommend you to others.
Please accept my sincere Thanks
The Manager ,
Natal Caravans and Marine ,
Dear Sir ,
Our 2009 Sprite Swing was serviced again at your workshop , last Tuesday .
I wish to thank ALL your staff for good customer service . It is a pleasure to visit your facility , in all departments.
I cannot leave out Veronica Dipnall for the excellent relationship we have built up through the years. She looks after our Caravan if it is her own.
We had a quick look at two models on the floor , but when we saw our caravan , neat , spic and span , the newer models could not hold their ground against our Swing.
We wish you all the best for the future.
Kind regards ,
Gerhard and Ria Britz .
We are at last back home from our holiday which we enjoyed very much. A bit log though.
I would just like to take this opportunity to thank you and your team for the MOST efficient,helpful and friendly service you gave us when the wheel of my caravan came off. If it wasn’t for your help I think I would have packed up and come home.
Once again THANK YOU.
Dear Mr Courtis,
Thanks for replying to our email, it’s appreciated.
Of course you may post our comments on your website and other pages of interest. Good service deserves recognition.
We feel that so often poor service is pointed out and highlighted very quickly. We should treat good service the same, and that is the reason we sent the email to you. I have to point out that Jenny was also very friendly, and she makes a really good cup of coffee … thank you!
Good Morning Dave/Geoff/Brian
Thanks once again for the excellent service Natal Caravans & Marine provide for their clients and manage to maintain over the years, it’s always exciting and a pleasure to visit
One can always rely on the best advice, service and quality of workmanship when dealing with Natal Caravans & Marine
Keep it up Geoff ! You learned from the best in the caravan business
Thanks again and Best Regards
From: Brian Wheal
Sent: 24 June 2013 04:46 PM
To: Brian Courtis
Cc: Bill Harrison
Subject: Mr Bill Harrison
Greetings Mr Brian Courtis
Last week I purchased a used Panache 2150 from your company. I had the pleasure of dealing with Mr Bill Harrison who over the entire deal was extremely helpful, professional, accommodating and polite. Nothing was too much trouble for Bill. This type of service is very seldom encountered today and I wish to express my sincere thanks. Even though I live in George in the Western Cape I will recommend Bill as the man to contact if anyone I know wants to buy a boat.
Senior Check Captain A340/330
South African Airways
To: Bill Harrison
Cc: Brian Courtis
Subject: Outstanding service
In today’s day and age, I find that one is eager to criticize, and seldom to compliment. With this in mind, please accept my heartfelt thanks. I would really like to thank-you for your positive attitude and outstanding professional service in assisting me with the faulty hydraulic steering and arranging for a new one to be installed on my boat. For all the phone calls and arrangements that you made, a real big thanks.
Senior Manager: Sweating the Asset
Lucille and I wish to express our heartfelt gratitude to you for the excellent service we received from you in the process of purchasing our new Sprite Swing. We really had a lovely 3 week holiday in December / January 2012/13, and thanks to our new caravan, it was even more special.
We received a call a few weeks ago to evaluate your service and the caravan. Needless to say, we gave you a raving review for your excellent services, as well as the Swing we purchased.
I have not yet had the time to write an article for the Caravan & Outdoor Life magazine. However, I’ll be doing that soon, and hopefully it will be published in the not too distant future.
Thanks once more for your help, advice, and excellent service. We hope to pop in again soon, especially since we intend spending 2 weeks on the south coast in March / April 2013.
Wishing you the best for 2013!
Brian G. Williams
Thanks for the great service!
Although this sale was mostly executed via telephone and e-mail, you where always more than willing to accomodate me.
I only deal with Natal Caravans as this is the level of service I’ve become accustomed to.
I have just browsed through your website and felt the need to be part of your “Endorsement page”!
This is most certainly the most professional Website in the Caravan Industry. If I was not in the Industry myself, I would be travelling to your dealership for the purchase of a Leisure Vehicle.
I would like to congratulate you and all your staff for their professional and quality approach to the industry. The past 8 years of association with Natal Caravans and Marine, we at Cara-Sure have had only compliments from our clients about your dealership. We have never had to appoint an Assessor as all claims are quoted fairly and no advantage are being taken against the Insurer. In addition, all Cara-Sure Application Forms are completed correctly and premiums are quoted accurately.
I have discussed the latter with NatSure Ltd and Guardrisk Insurance Company, our Underwriters, who we act on behalf as Administrators and have the privilege to Award Natal Caravans & Marine as the Cara-Sure Dealer for 2010. I will be in contact with you in due course to arrange for this New, First time Award ceremony.
With your permission, I would like to publish an article in the Caravan & Outdoor Life magazine as well as WegSleep.
I wish Natal Caravans & Marine success for the future!
Many thanks again for your fine service, your reputation is well deserved!
Thank you for your kind assistance with our boat. We really appreciate it.
Ernest & Liz
Firstly I would like to thank you for all the time and effort you personally took to sort out the problem trailer I had. If it was not for you nothing would have been done, I thank you.
As to the Durban Ski-Boat Festival a job well done, very impressive and please give Brendon a special thanks from me for all his help and commitment at the festival.
Natal Caravans & Marine have secured my business.
Just to say thank you to Brendon and Bill for their efforts in handling the purchase and finance of my boat. Especially appreciated the time they spent in handing over the craft. It really was a pleasure dealing with you guys.
Dear Brian & Dave
Thank you very much for sorting out the complaints as mentioned in our email dated 21st December 2009, it’s much appreciated.
Thanks also Dave for going to the trouble of collecting and delivering the caravan back to us.
This is why we enjoy doing business with you, because you always make things right.
Mike & Carol Coleman
To Geoff and Staff
My husband, Martin Steyn and I, would just like to thank you and your staff for the wonderful service we received from you, from day one.
We appreciate all that you have done, your politeness and willingness to help us. You are very professional in your job and I am sure we will do more business in the future. Once again, than you and we wish you success in your future business endeavours.
Once again I have the pleasure of thanking you for the wonderful service provided by your professional organisation.
Kindly thanks all your team involved with my caravan repairs, from the lady in the office to the “wheel spanner” chap on my way out.
It’s easy to see why your company has done so well for so long.
I speak from experience, having bought my first caravan from you in May 1988 and have had nothing but “happy” service at all your departments.
Once more THANKS!
Chips & Waina van Rooyen
Subject: Panache 1850 & Yamaha V-Max
Just a short note of thanks for the way you have conducted the deal on the above boat.
You have addressed each and every concern I had and have never shied away from a problem which has given me full confidence in your business.
Brett J Strachan
Thank you so much for your letter congratulating us on our purchase of our Sprite Swing caravan and welcoming us to Natal Caravans & Marine. Also the follow up call from your son Jeff. Everyone that we have come into contact with at Natal Caravans and Campworld Shop have been so helpful and friendly, what can we say, but Wow! – the service is 5 Star, we are so impressed and have not hesitated to spread the word to all our friends and colleagues.
Thank you also for our many “Freebies”, due to pressure of work, we have not had a chance to avail ourselves of the wonderful offers or to use our caravan, but we intend righting that by going away this coming weekend 21-23 May to the Caravan Park in Ballito. We will send you a report on how we find the different parks and their service.
We hope you enjoyed your holiday in France and that you have come back rested and refreshed, no doubt you will hit the ground running!
Johnny & Edna Grace – Eshowe